{"id":1531,"date":"2024-12-22T23:56:18","date_gmt":"2024-12-22T23:56:18","guid":{"rendered":"https:\/\/new.freeje.com\/info\/terms-of-service-copy"},"modified":"2025-03-06T23:08:11","modified_gmt":"2025-03-06T23:08:11","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/new.freeje.com\/uk\/info\/refund-policy","title":{"rendered":"\u041f\u043e\u043b\u0456\u0442\u0438\u043a\u0430 \u043f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u043a\u043e\u0448\u0442\u0456\u0432"},"content":{"rendered":"<h2 class=\"wp-block-heading\">\u0428\u0430\u043d\u043e\u0432\u043d\u0438\u0439 \u043a\u043b\u0456\u0454\u043d\u0442! \u0414\u044f\u043a\u0443\u0454\u043c\u043e, \u0449\u043e \u043e\u0431\u0440\u0430\u043b\u0438 \u043d\u0430\u0448 \u0441\u0435\u0440\u0432\u0456\u0441 \u0442\u0430 \u043f\u0440\u0438\u0434\u0431\u0430\u043b\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0446\u0456\u044e \u043d\u0430 Freeje.com.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please read the information about the virtual and one-use (disposable) number refunds below carefully.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">\u2b07\ufe0f \u0411\u0443\u0434\u044c \u043b\u0430\u0441\u043a\u0430, \u0443\u0432\u0430\u0436\u043d\u043e \u043f\u0440\u043e\u0447\u0438\u0442\u0430\u0439\u0442\u0435 \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u044e \u043d\u0438\u0436\u0447\u0435 \u2b07\ufe0f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u2757\ufe0f <strong>We do not provide refunds in the following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Client disconnected the service before the end of the paid period at his own will and is unrelated to the service issues.<\/li>\n\n\n\n<li>The Client has disconnected\/deleted the paid services and there are unused funds on the balance;<\/li>\n\n\n\n<li>We require documents confirming the identity of the end-user to activate the number; the Client confirmed the agreement with these requirements when ordering, but refuses to provide all the documents required to activate the number;<\/li>\n\n\n\n<li>The Client used our services for purposes contrary to local laws; the service was used for fraud; we received a complaint from the local number provider or law authorities; we know that the Client is about to use our services for fraud; we have proof that the Client uses or going to use our services for fraud;<\/li>\n\n\n\n<li>The Client ignored the &#8220;restrictions&#8221; for the SMS number; in that case, cancellation or free replacement is not provided;<\/li>\n\n\n\n<li>When the Company provides the Client with a number labeled \u00abFor registration\u00bb and this number is operational and receives SMS from most services but fails to receive SMS from a specific service; in that case, the Company&#8217;s obligations regarding the provided service are considered fulfilled, and refund or replacement is not provided.<\/li>\n\n\n\n<li>The case when the Caller ID service (rented number identification) cannot be provided due to technical reasons is non-refundable;<\/li>\n\n\n\n<li>The Client has changed their mind regarding the order;<\/li>\n\n\n\n<li>The Client accidentally topped up their account balance;<\/li>\n\n\n\n<li>Other cases related to the Client not understanding how our services work;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>*Some services have their own restrictions that may prevent SMS sending to specific numbers or numbers of specific carriers.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2757\ufe0f<\/strong> <strong>We guarantee a full refund to the balance of the personal account in the  following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The rented number has not worked for more than 24 hours; the time the number was inactive is compensated by the Company; the number is considered non-working since the moment the customer reported the issue;<\/li>\n\n\n\n<li>The number is disconnected or\/and blocked by the local operator for reasons not related to the activities of the Client;<\/li>\n\n\n\n<li>We cannot provide a paid number for reasons beyond the Company&#8217;s control.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2757\ufe0f<strong> We guarantee the refund to the client from the balance of the personal account in the following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We cannot complete the order by providing the ordered virtual number while it was possible to order the virtual number on the website;<\/li>\n\n\n\n<li>The purchased virtual number is not working\/ceased to work due to the fault of the local provider, and we cannot provide a replacement for the same country\/city.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">*Please note that not all payment methods support refunds. If the payment was made using those methods, we will offer alternative refund options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds to the client or the balance of the Personal account shall be processed in a period of no longer than one month.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds to the balance are processed within 1-5 working days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund to the Client directly is possible after a personal request only. All refund requests are accepted via email: <strong>refund@hottemecom.biz<\/strong> and reviewed by the dedicated department within 2 working days from the receiving date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the refund request, you must specify the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The name of the service;<\/li>\n\n\n\n<li>The amount and the refund reason;<\/li>\n\n\n\n<li>Bank requisites or other payment method details.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>*Without this information, the refund request will not be reviewed.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2757\ufe0f <strong>One-use (Disposable) number refunds to the account balance.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span><b>\u2757\ufe0f <\/b><\/span><strong>\u041c\u0438 \u043d\u0435 \u043f\u043e\u0432\u0435\u0440\u0442\u0430\u0454\u043c\u043e \u043a\u043e\u0448\u0442\u0438 \u043d\u0430 \u0431\u0430\u043b\u0430\u043d\u0441 \u0432\u0430\u0448\u043e\u0433\u043e \u041e\u0441\u043e\u0431\u0438\u0441\u0442\u043e\u0433\u043e \u043a\u0430\u0431\u0456\u043d\u0435\u0442\u0443 \u0432 \u043d\u0430\u0441\u0442\u0443\u043f\u043d\u0438\u0445 \u0432\u0438\u043f\u0430\u0434\u043a\u0430\u0445:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The SMS text is displayed in the one-use (disposable) number ordering table. In this case, the Company&#8217;s obligations to provide one-use (disposable) number service are considered to be fulfilled. Any other issues related to the maintenance of the account registered to such a number are beyond our responsibility.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2757\ufe0f <strong>We provide refunds to the balance of your Personal account in the following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The SMS was not received, and the incoming SMS table is empty; such refunds are automated and provided within 15-20 minutes in case the SMS fails to be received.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>*Note that the One-use (Disposable) service is fully automated. It is mandatory to follow the instructions while ordering a number to prevent any possible issues.<\/em><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Dear customer! Thank you for choosing our service and purchasing products at Freeje.com. Please read the information about the virtual [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":30,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1531","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - 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Thank you for choosing our service and purchasing products at Freeje.com. 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